Gaming on 365ace should always be fun — never stressful, never harmful. This page gives you the tools, information, and support you need to keep your gaming experience healthy and in control.
Six ways 365ace actively works to keep your gaming experience safe and enjoyable.
Set a daily, weekly, or monthly deposit limit on your 365ace account. Once your limit is reached, no further deposits are accepted until the period resets. This keeps your spending predictable and within a budget you are comfortable with.
If you feel you need a longer break, 365ace offers self-exclusion periods ranging from 30 days to permanent closure. During self-exclusion, your account is locked and you cannot deposit, play, or receive promotional communications from 365ace.
365ace can send you a reminder notification after you have been playing for a set amount of time. This helps you stay aware of how long you have been on the platform and make a conscious decision about whether to continue or take a break.
Need a short break without fully closing your account? A cool-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. You can request a cool-off at any time through the support team, and it takes effect immediately.
Your full gaming and transaction history is available in your 365ace account at any time. Reviewing your activity regularly is one of the simplest ways to stay aware of your gaming habits and spot any patterns that concern you before they become a problem.
365ace verifies the age of every player during registration. Players must confirm they are 18 or older, and identity documents may be requested at any time. Accounts found to belong to players under 18 are closed immediately and any funds are returned.
Responsible gaming starts with honest self-awareness. Read through the questions on the right. If you answer "yes" to two or more of them, it may be worth taking a break or speaking to someone you trust.
There is no shame in recognising a problem early. The 365ace support team is available 24 hours a day and can help you activate any of the player protection tools on this page — quickly and without judgment.
Read Our FAQHave you ever spent more money on gaming than you originally planned to, or more than you could comfortably afford?
Have you ever returned to gaming shortly after a loss, trying to win back the money you lost?
Has gaming ever caused you to lose sleep, miss work, or neglect responsibilities at home or with family?
Do you feel anxious, irritable, or restless when you are not able to play, or when you try to cut down?
Have you ever hidden your gaming activity or the amount you have spent from family members or close friends?
Has gaming ever led you to borrow money, sell belongings, or struggle to cover everyday expenses like food or bills?
If two or more of these apply to you, please contact the 365ace support team at [email protected]. We can help you set limits or take a break — no questions asked.
All four tools below are available to every 365ace player. Contact support to activate any of them — they take effect within 24 hours.
Cap how much BDT you can deposit per day, week, or month. Limits can be lowered at any time and take effect immediately. Increases require a 7-day cooling period before they apply.
Choose a session length — 30 minutes, 1 hour, or 2 hours — and 365ace will notify you when you reach it. You decide whether to continue or log out. Small reminders make a big difference.
Temporarily suspend your account for 1 day, 7 days, or 30 days. Your account is locked immediately. You can still withdraw any remaining balance during a cool-off period.
Close your account for 6 months, 1 year, or permanently. During self-exclusion, all access is blocked and all marketing is stopped. Reinstatement requires a formal review process.
Responsible gaming means playing on 365ace in a way that stays enjoyable, affordable, and within your control. It means treating gaming as a form of entertainment — like going to the cinema or eating out — rather than as a way to make money or escape from problems in everyday life.
At 365ace, we believe that the vast majority of players in Bangladesh enjoy gaming without any issues. But we also know that for a small number of people, gaming can become a problem. That is why we have built a set of tools and policies specifically designed to help players stay in control, and to provide a clear path to support for anyone who needs it.
The golden rule of responsible gaming on 365ace: only ever play with money you can afford to lose. Gaming should never be funded by borrowing, by selling assets, or by money set aside for essential expenses like rent, food, or bills.
Responsible gaming is not just about individual players — it is a shared commitment between 365ace and every member of our community. We take that commitment seriously, and we back it up with real tools, real policies, and a support team that is available around the clock.
Most players on 365ace never experience any problems with their gaming. Here are some simple habits that help keep it that way:
You can review your full deposit and gameplay history at any time from your 365ace account dashboard. Checking in on your activity once a week is a simple habit that keeps you informed and in control.
If you feel that you need to stop playing on 365ace for a significant period, self-exclusion is the right tool. Here is how to request it:
Self-exclusion is a serious step and is not easily reversed. If you request permanent self-exclusion, reinstatement requires a formal review and a minimum cooling-off period. Please think carefully before requesting permanent exclusion.
365ace is strictly an 18+ platform. We verify the age of every player during registration and may request proof of age at any time. Any account found to belong to a player under 18 is closed immediately, and any deposited funds are returned in line with applicable regulations.
If you share a device with younger family members, we strongly recommend taking steps to prevent them from accessing the 365ace platform. Practical steps include:
If you believe a minor has accessed or registered an account on 365ace, contact the support team at [email protected] immediately. We will investigate and take action within 24 hours.
If you are concerned about your own gaming habits, or about someone close to you, the most important thing is to talk to someone. The 365ace support team is available 24 hours a day, 7 days a week, and can help you activate any of the player protection tools described on this page — quickly, confidentially, and without judgment.
You can reach the support team at [email protected]. When contacting us about a responsible gaming matter, use one of the following subject lines so your message is prioritised:
You do not need to be in crisis to reach out. If something feels off about your gaming habits — even slightly — it is always better to talk about it early. The support team is here to help, not to judge.
Join Bangladesh players who enjoy 365ace responsibly. Register today, set your limits from day one, and keep gaming fun — the way it should be.