These terms govern your use of the 365ace platform. Please read them carefully before registering an account or placing any bets. By using 365ace, you agree to everything set out below.
A quick overview of the six areas these terms address before you read the full document below.
365ace is open to players who are 18 years of age or older. You must be the legal owner of the payment method you use to deposit. One account per person — duplicate accounts are not permitted and will be closed without notice.
All transactions on 365ace are processed in Bangladeshi Taka via bKash, Nagad, and Rocket. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. 365ace does not charge transaction fees, though your wallet provider's standard charges may apply.
Every game on 365ace uses a certified random number generator. Outcomes cannot be manipulated by the platform or by other players. Published RTP figures are accurate. Any attempt to exploit software bugs or use automated tools to gain an unfair advantage will result in account suspension.
Bonuses offered by 365ace are subject to wagering requirements that will be clearly stated at the time the bonus is offered. Bonus funds cannot be withdrawn until wagering requirements are met. 365ace reserves the right to withdraw bonus offers at any time without prior notice.
365ace provides deposit limits, session time reminders, and self-exclusion tools. Players who believe they may have a gambling problem are encouraged to use these tools. The platform is 18+ only and takes steps to prevent underage access. See the Responsible Gaming page for full details.
365ace collects only the information needed to operate your account and process transactions. Your data is not sold to third parties. Full details of how your data is collected, stored, and used are set out in the 365ace Privacy Policy, which forms part of these terms.
To open and use a 365ace account, you must be at least 18 years of age. By registering, you confirm that you meet this requirement. 365ace takes age verification seriously and reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately and any funds held in the account will be handled in accordance with applicable regulations.
You must be a natural person — corporate accounts are not permitted. You must be the legal owner of any payment method used to fund your 365ace account. Using a payment method that belongs to another person, even a family member, is not allowed and may result in account suspension and forfeiture of funds.
365ace is an 18+ platform. Registering on behalf of another person or providing false information during registration is a breach of these terms and will result in immediate account closure.
You are responsible for ensuring that online gaming is legal in your jurisdiction before registering. 365ace does not provide legal advice and it is your responsibility to check the laws applicable to you.
Each player is permitted to hold only one 365ace account. If you already have an account and attempt to open a second one, both accounts may be suspended and any balances forfeited. If you have forgotten your login details, use the account recovery process rather than creating a new account.
When registering, you must provide accurate and complete information. This includes your real name, a valid email address, and a mobile number that you own and control. 365ace may ask you to verify your identity at any point, including before processing a withdrawal. Verification documents may include a national ID card, passport, or other government-issued identification.
365ace will never ask for your password via email, chat, or phone. Any communication claiming to be from 365ace that requests your password should be treated as fraudulent and reported to the support team at [email protected].
All transactions on 365ace are processed in Bangladeshi Taka (BDT). The platform supports bKash, Nagad, and Rocket as deposit and withdrawal methods. These are the only payment methods currently accepted. 365ace does not accept bank transfers, credit cards, or cryptocurrency.
The minimum deposit amount is ৳200. There is no maximum deposit limit, though 365ace reserves the right to apply limits to individual accounts where necessary for security or compliance reasons. Deposits are credited to your account balance instantly upon confirmation from your mobile wallet provider.
Withdrawals will only be processed to a mobile wallet registered in your own name. Requests to withdraw to a third-party wallet will be declined and may trigger an account review.
In cases where identity verification has not been completed, 365ace may place a hold on withdrawal requests until verification is satisfactorily completed. This is a standard anti-fraud measure and is not a penalty. The support team will guide you through the verification process if required.
365ace reserves the right to reverse a deposit and return funds to the originating wallet if there is reason to believe the transaction was made fraudulently or in error. In such cases, the player will be notified by email or in-platform message.
All games available on 365ace are governed by the individual rules displayed within each game. It is your responsibility to read and understand the rules of any game before placing a bet. 365ace is not responsible for losses incurred as a result of a player misunderstanding game rules.
Bets placed and confirmed cannot be cancelled or reversed. Once a game round has started and a bet has been accepted by the system, the outcome of that round is final. If a technical error occurs during a game round, the round may be voided and stakes returned to the player's account balance. 365ace will notify affected players in such cases.
365ace monitors gameplay for patterns consistent with the use of automated tools or collusion between players. Accounts found to be engaging in such behaviour will be suspended immediately and any winnings generated through prohibited means will be forfeited.
From time to time, 365ace offers bonuses and promotional offers to new and existing players. All bonuses are subject to specific terms and conditions that will be clearly communicated at the time the offer is made. These terms include wagering requirements, time limits, and eligible games.
Wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn as cash. For example, a bonus with a 20x wagering requirement means the bonus amount must be wagered 20 times in total before a withdrawal of bonus-derived winnings is permitted.
Bonus funds are separate from real-money funds in your account balance. Real-money funds can be withdrawn at any time subject to the standard withdrawal conditions. Bonus funds cannot be withdrawn until wagering requirements are fully met.
365ace is committed to providing a fair gaming environment for all players. Every game on the platform uses a certified random number generator (RNG) to determine outcomes. The RNG is regularly tested to ensure it produces genuinely random results that cannot be predicted or influenced.
The return-to-player (RTP) percentage published for each game reflects the actual long-term average return. These figures are accurate and are not manipulated by 365ace. The house edge for each game is disclosed within the game information panel.
365ace does not engage in any practice that would give the platform an unfair advantage over players beyond the standard house edge inherent in each game. If you believe a game has malfunctioned or produced an incorrect result, contact the support team immediately with the game name, round ID, and a description of the issue.
365ace takes responsible gaming seriously. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available in your account settings and can be activated at any time.
If you choose to self-exclude, your account will be suspended for the period you select. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Self-exclusion requests are processed within 24 hours. Once a self-exclusion period has been set, it cannot be shortened — it can only be extended.
If you feel that gambling is negatively affecting your life or the lives of people around you, please use the self-exclusion tool or contact the support team. Full details are available on the Responsible Gaming page at 365ace.asia/responsible-gaming.
365ace collects personal information from players for the purpose of operating accounts, processing transactions, and complying with applicable regulations. The types of data collected include your name, contact details, payment information, and gameplay history.
Your data is stored securely and is not sold to third parties. 365ace may share data with payment processors and identity verification services where necessary to operate the platform. Full details of how your data is collected, stored, used, and protected are set out in the 365ace Privacy Policy, which is incorporated into these terms by reference.
By registering a 365ace account, you consent to the collection and use of your data as described in the Privacy Policy. You have the right to request access to the data held about you and to request correction of any inaccurate data. Contact [email protected] to make a data request.
You may close your 365ace account at any time by contacting the support team. Any real-money balance remaining in your account at the time of closure will be returned to your registered mobile wallet, subject to standard withdrawal conditions and identity verification requirements.
365ace reserves the right to suspend or permanently close any account that is found to be in breach of these terms. Grounds for account closure include but are not limited to: providing false registration information, operating multiple accounts, using automated tools to play games, attempting to defraud the platform, or engaging in abusive behaviour toward support staff.
Where an account is closed due to a breach of these terms, any bonus funds or winnings generated through prohibited means will be forfeited. Real-money deposits may be returned at 365ace's discretion depending on the nature of the breach.
365ace provides the platform on an "as is" basis. While every effort is made to ensure the platform is available and functioning correctly at all times, 365ace does not guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond 365ace's control may result in temporary unavailability.
365ace is not liable for any losses arising from: platform downtime, technical errors that are promptly corrected, decisions made by players based on their own interpretation of game rules, or losses resulting from a player's failure to comply with these terms.
To the maximum extent permitted by applicable law, 365ace's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.
365ace reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. Continued use of the 365ace platform after changes have been published constitutes acceptance of the revised terms.
For significant changes that materially affect player rights or obligations, 365ace will make reasonable efforts to notify registered players via email or in-platform notification before the changes take effect. It is your responsibility to review these terms periodically to stay informed of any updates.
If you do not agree with any changes to these terms, you should stop using the platform and contact the support team to close your account and withdraw any remaining balance.
If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the 365ace support team. The team is available 24 hours a day, 7 days a week, every day of the year.
For questions about your data or to make a data access request, email [email protected] with the subject line "Data Request". For complaints about game outcomes, include the game name, round ID, and a description of the issue.
365ace is committed to resolving all complaints fairly and promptly. If you are not satisfied with the outcome of a complaint, details of the escalation process will be provided by the support team.
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